Episode Transcript

Auto-generated transcript: Easy Steps to Your Best New Hire Ever

You are listening to the dental practice owner's podcast. Brought to you by Prosperident. From our unique perspective as dentistry's and bezel-lit experts, Prosperident's team can bring you the information that is important to practice owners. The dental practice owner's podcast brings you strategies, tools and tips that you can use, and dentistry's thought leaders as guests. So sit back, relax, and listen to Prosperident's Amber Weber. Wendy Askins and David Harris talk about the issues that matter to you.

Welcome. We are so excited to have our audience with us on our monthly Prosperident Power Hour. Today we're going to talk about a very interesting, but yet challenging topic in dentistry, hiring your best employee ever, the easy steps for your new, for your best new hire ever. I have my amazing co-hosts with us tonight. Wendy Askins, she joined us from Texas. She's our supervising examiner. Our CEO, Dave Harris, way up there from Nova Scotia.

And then we have a special guest, Penny Reed, that we are excited to have you share her wealth of information for our audience. So we look forward to everybody being part of tonight's webinar. I have the job of introducing our special guest tonight. And as you know, we try to bring you some of the thought leaders in dentistry. And this lady is clearly one of them. She's Penny Reed. She has a long time consultant. She and I got started in dentistry around the same time.

I may have beaten her by a couple of years. But the difference was I was an adult at the time and she was 12. Penny has been a consultant and speaker and author for a very long time. Her book is called Growing Your Dental Business. And it's available. I think on Amazon Penny. Yes, it's on Amazon. Aside from all that, Penny has fairly recently started a new job. And why don't you tell us what you're doing, Penny?

Yes. So I still have a few clients with dental coaching institute. I recently joined ESS dental Solutions as their chief strategy officer. And we are also launching an educational platform called dental Zing, which is in its infancy. The brand was just born. So we're super excited about that. Wow, terrific. And we may hear a little bit more about ESS as we go through. But as I say, we're just honored.

Like you wouldn't believe to have Penny with us tonight. What I'll tell you about Penny and I've known her for a long time. There is no BS whatsoever that comes out of her mouth. She has this very direct and almost blunt way of putting things sometimes. And I just adore. So hopefully we'll get to see a little bit of that tonight as well. We're going to talk about a topic that is so incredibly important. So necessary for all of us and yet the majority of us at least in dentistry,

us left writers absolutely hate to do it. So here's what happens, right? You come in on a Friday, back door your office, your feeling good. Because you're going to have a great weekend and all of a sudden, your office manager approaches you and says, I need to talk to you. Now, you don't know exactly what she means, but you know it can't be good just by the turn of her voice.

And sure enough, she gives you her two weeks notice. Immediately panextract your heart as a lightning bolt strikes you in the head. And you would rather go out on the freeway and drag someone out. And on out of their car, into your office and put them in the office manager's seat, then to have to go through hours of resumes and hours of unending interviews. Right? We all get it. But today, what we hope that we can do is to give you some encouragement and give you just a few simple tips and

tricks that will make the process more effective and more efficient. So you can get that long term daytime family member and get them to stay with you. So I love this illustration because this is how we wish attracting the right team. Remember worked. Right? We wish that they would just show up on our door that it would be so simple. But we could simply say, hey, we're hiring and then boom, there they are just like the Easter Bunny used to deliver my Easter basket with mostly things in it that I liked.

Yeah, that's not usually how it, you know, we're younger in a day and time. Although last night, my husband and I watched a movie about Bonnie. So you couldn't really trust, but gotten a little more savvy and sneaky. So they're not just drawn, the right people are not just drawn to the office. As I say, it's a little bit of your gut instinct and a little bit of science or actually a whole lot of science into attracting those right team members. Let's talk about the wrong employee and I took a little bit of conversation here from this Facebook group, which is called trapped in the op. And so this is a group largely of people who are working in clinical positions in practices right now and we'd rather be doing something else. And the person who made this post and I quickly labeled her as cranky pants comma RDH.

Here's what she said. She said, and I can just imagine the whining tone that's going on when this is said and I probably can't quite mimic that. But my office wants hygienist checking out our own patients and collecting money from them when we are short handed at the front desk. And she went on to say, I don't exactly feel comfortable taking money from the patient. It feels weird and unprofessional. The doctor wants us cross-trained, but it's not like assistance and receptionist can do hygiene. And I am thinking to myself, you know, if I had this person working for me, I would shoot myself. Yeah, I think if I can comment on this. Yeah, please. I think what we're putting some of, you know, some of the best clients I've worked with and think about my first business partner who was in still is a practicing dentist.

And I remember when he told me. one of the leadership lessons that he had learned. And that is that he had to be willing to do anything as a leader that he asked the team to do, right? Scrub the toilet vacuum the floor, change a light bulb, not that he did those things all the time. But he had to be willing to do that. And then I think the other is I recently moved to Charlotte, North Carolina, and I've gotten a new everything, right? A new carer tractor, you know, new new bank, we're figuring all that out. And I had a late appointment a couple of weeks ago and guests who took my payment, the carer tractor, right? So, so if the doctor is willing to do whatever it takes, and that's what we're really looking for, right?

As someone who's open, it's not the fact that they don't want to take the payment, that's the issue, it's that whole mindset of why should I have to do that. And that is something that I don't want to say it's impossible to change with the candidate. But woo, yeah, I agree with you. Having something like that, would spread like wildfire on y