We can develop a severity rating scale based on us: our company, our customer, our product... And we can relate the categories that we use to the quality dimensions that matter to us.
We talk about the 7 principal quality dimensions of goods and services, the 5 principal dimensions of quality in customer service, and how we might customize our severity scale based on these dimensions.
The podcast blog of this episode includes an example severity scale that incorporates these dimensions.
Other episodes you might like:
5 Options to Manage Risks during Product Engineering
Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.
Are your teams struggling with poor communication and rushed timelines? Is your product vision clouded by a lack of clarity? It's time to find your way through the confusion and build products that truly resonate with users.
Introducing "Pierce the Design Fog" by Dianna Deeney, the essential guide to turning abstract ideas into high-quality products. This book offers a proven playbook with practical frameworks and tools to help you foster team synergy, lead with vision, and ma
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.
