FMEA (Failure Mode and Effects Analysis) is a tool we can use to help us investigate complaints from the field. The FMEA is the collective team knowledge about the risks of this product, so it’s a valuable source in our investigation about what’s going on in the field.
We talk through how to go about using FMEA for complaint investigation and what we can do with the information.
Visit the QDD Blog for additional links.
Other, related QDD posts that you may be interested in:
Getting Started with FMEA: It All Begins with a Plan
Choosing a Confidence Level for Test using FMEA
How many controls do we need to reduce risk?
Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.
