Description

Summary

In this episode of the Koyoti Small Business Podcast, Thomas reflects on his 25 years in the small business world, sharing a poignant story that highlights the importance of empathy in entrepreneurship. He recounts a personal experience where he encountered a customer struggling to make a small purchase, which led to a deeper understanding of the emotional challenges faced by small business owners. Thomas emphasizes that behind every transaction lies a human story, and the most valuable thing we can offer is empathy and support.

Takeaways

• I've been in the small business world for over 25 years.
• Every single one of those days has had its own set of challenges.
• I came to really enjoy those Saturdays.
• It was real connection, not just transactions.
• Business was so rough that they couldn't cover $25 worth of inventory.
• I didn't make a sale that day, but that experience taught me more.
• Entrepreneurship is lonely. It's messy. It's emotional.
• Empathy matters.
• Behind every transaction is a human being.
• Sometimes the most powerful thing we can give is empathy.

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Building a small business community for small business. Sharing experiences, information, stories, and tips to help grow the community. New Episodes every Monday!

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