What's on your mind? Let CX Passport know...
Customer experience isn’t about buzzwords or awards...it’s about creating real value.
In this episode, Jannecke Drangert-Hveding joins from Norway to challenge the CX world on what truly matters. From digital transformation to Nordic trust, from humble leadership to the balance of human and tech...she brings the hard questions and the honest answers.
What you’ll hear in this episode:
CHAPTERS
00:00 Intro & guest welcome
01:17 Should CX teams even exist?
04:30 Trade-offs and humility in CX leadership
05:41 Nordic culture, digital adoption, and saving time
07:30 Finding the right balance of digital and human
09:37 Why Nordic governments succeed with digital trust
13:25 CX without formal CX teams
17:56 First Class Lounge
22:07 CX as “training clothing”...action matters
25:04 The integrated future of CX
26:19 Where to find Jannecke
Guest Links
Website: https://customerc.no
LinkedIn: https://www.linkedin.com/in/janneckedrangerthveding/
Listen / Watch / Subscribe
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I'm Rick Denton and I believe the best meals are served outside and require a passport.
Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).
