Cross-border payments have long been defined by friction: slow settlement, unpredictable costs and limited certainty for the customer. Since the G20 launched its Roadmap in 2020, most of the policy framework is now in place, yet the experience has been slow to improve. This episode explores the shift from simply moving money to delivering clear, predictable outcomes for customers. It looks at where friction still bites hardest on speed, cost and certainty, why getting the point of initiation right matters so much, and how stronger interoperability and industry collaboration can deliver consistent results.
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