The Silverbacks are back, talking about performance management as an essential tool for fire service leaders.
This episode features Nick Brunacini, Terry Garrison, and John Vance.
We lay out a practical performance improvement model that keeps looping through SOPs, training, field application, monitoring, and revision so the work gets better every time. We also get blunt about what breaks the system: outdated policies, ego-driven resistance to change, weak critiques, and leaders who stop training.
• circular performance improvement model tied to service delivery
• why outdated SOPs create operational risk and legal exposure
• keeping SOPs simple, task-focused, and grounded in real standards
• making shared SOPs work across automatic aid departments
• change resistance driven by ownership and ego, and how leadership pushes through
• what makes an after-action review honest, consistent, and useful
• critique pitfalls like pet peeves, grandstanding, and excluding firefighters
• why leaders must keep training and prove competence at strategic levels
• decision-making truth: no perfect choices, only best upside with least downside
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