Dr. Guzman talks about this illusion of control we have when it comes to leading and managing. As we get caught up in this world of data, it makes us feel as if we have more control than we actually do. Refreshing dashboards, KPIs, etc. soothes us, but do we truly have control of the systems we manage? Let's face it... we can't control performance as much as we think we could.
Nine Lies About Work (Lie #6)
https://www.amazon.com/Nine-Lies-about-Work-Freethinking/dp/1633696308
