Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.
• Based in the Sorrento bundle area with a beautiful office that feels like home
• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion
• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic
• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)
• Shares story of a $1,800/week property severely damaged under a discount agency's management
• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early
• Cautious about excessive automation and AI, preferring to maintain control over critical processes
• Views property management as building long-term relationships with owners and tenants
• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities
• Believes in the value of introducing team members to owners to build trust and transparency
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
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This podcast is sponsored by MyConnect.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
