In this episode of NatChat Jonathan Charlton is joined by Natalee Wiggins and Sarah Stevenson from NICE to explore the CX trends for 2026.
They dive into:
• The common pitfalls organisations face when scaling CX
• How loyalty and AI-first strategies are evolving
• Practical ways to embrace innovation without overcomplicating transformation
If you’re shaping CX strategy in 2026, this is a must-listen!
Plus, hear how Natalee and Sarah are making every “AI” count for charity!
