Reviews are an important part of a designer's business because they help form your reputation. Reputation management is critical! It is more than branding, so you need to pay close attention to your online reviews closely. Bad review equals a PR crisis. But on the other hand, bad review is not as bad as no reviews at all. We will discuss how to handle bad reviews and give you actionable steps to address this issue if and when it happens.
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Episode 7: How To Handle Negative Reviews - Designer Discussions
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