In this episode, we chat about customer service!
Before jumping in, we chat briefly about Jen's most recent trip to Savannah, where she spent a week with the evo team.
Customer service has two sides (like everything), and we must address both.
What we're calling the science side is made up of the technical aspects, such as understanding client behavior, needs, and challenges. Then relying on data and metrics to guide decisions.
What we're referring to as the art side is the skillset of tools that you'll use to service clients. This is how you communicate, showing up with enthusiasm and making sure that your clients are having a good time, feel understood, and are excited to come back to see you again.
We'll dive into this more in an upcoming blog post!
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