How do you prepare for dealing with difficult customers?
This podcast offers some simple to remember techniques for coping with these types of call. Listen to 3 role plays, think about the language and the tone – how can you adapt these for your difficult calls?
Also watch out for disloyal bonding – saying the wrong things to get the result you want – it’s a dangerous habit.
Please listen, rate, review – and tell us about your difficult customers!
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