In this solo episode of Relationships at Work, host and leadership/communication expert Russel Lolacher explores why the words leaders use when things go wrong matter more than we think.
A problem, challenge, and opportunity can all be useful terms — but they are not always interchangeable. Russel looks at how well-intended positivity can sometimes dilute urgency, dismiss employee reality, or create a culture where people feel they have to soften the truth.
This episode is a reminder that trust-driven leadership is not about choosing the most optimistic word. It is about choosing the most accurate one — and helping teams move forward with honesty, clarity, and care.
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