In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze tackle another week of the Broker Journal: Nobody's Perfect. It's a deceptively simple topic that cuts to the heart of one of the biggest traps in business — complacency dressed up as confidence.
Ruan opens with a story about a broker who told him their process was perfect. His response: perfect compared to whom? At low volumes, almost any process looks fine. It's when the pressure goes up that the cracks appear. The real danger isn't making mistakes — it's convincing yourself you've stopped making them. Ruan's challenge to every broker is to hold the mirror up first, ask what could have been done better, and build a business culture where mistakes are expected, learned from, and used to drive improvement.
Marissa brings in the boulder analogy — running a business is like pushing a rock uphill. The moment you stop pushing, it doesn't just stay still, it rolls back. Continuous improvement isn't optional, it's what keeps the momentum going. She ties it back to the 1% framework from earlier in the Broker Journal series: small, consistent gains in how you communicate, how you serve clients, and how you show up as a leader compound into something significant over time.
The episode closes with a story about a ten-year-old soccer player whose message sums it all up perfectly: practice doesn't make perfect — practice makes progress.
Ready to commit to progress over perfection? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
Thank You To Our Hosts: Ruan Burger and Marissa Schulze
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