In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze dive into Week 4 of the Broker Journal: The Need for Speed. But this isn't just about moving faster — it's about understanding where speed helps, where it hurts, and how to tell the difference.
Ruan makes an important distinction early: speed measured only by outcomes misses the point. A fast loan process means nothing if the client felt rushed, confused, or left behind. The real goal is building a process that is both efficient for your team and seamless for your client — and those two things should be moving in the same direction.
The conversation explores how rising customer expectations — shaped by fast, frictionless experiences in other industries — are raising the bar for brokers. Marissa highlights the importance of regularly auditing your process, setting clear client expectations around timeframes, and communicating proactively when things change. Ruan adds that speed also means different things to different people, and being able to articulate timelines clearly is just as important as hitting them.
The takeaway: speed isn't something you chase — it's something you measure, manage, and continuously refine.
Ready to audit your process? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
Thank You To Our Hosts: Ruan Burger and Marissa Schulze
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