In this episode, I interviewed Chris Miller, General Manager with Kone in Salt Lake City, UT. Chris joined the elevator industry after several years in the US Air Force, where he took to heart the Core Values: INTEGRITY FIRST, SERVICE BEFORE SELF and EXCELLENCE IN ALL WE DO. Chris loves what he does and has come to know that the elevator business is truly a "team sport"; nobody can succeed alone. Chris is a student of leadership and strives to become a better leader every day.
Chapters:
00:00 Introduction
01:38 How Chris Discovered the Elevator Industry
02:50 Childhood Dreams & Early Career Vision
03:39 Why He Joined the U.S. Air Force
04:45 Core Military Values That Shaped His Leadership
06:25 Transitioning from Military to Civilian Life
12:30 Early Civilian Job & Hard Leadership Lessons
18:54 Earning Trust Without Technical Expertise
23:49 Turning Around a Difficult Team
27:22 When the Elevator Industry Finally Clicked
33:25 Best Leadership Books & Frameworks
36:05 Understanding People (DISC & Communication)
37:08 The Core of Great Leadership
43:04 Advice for Newcomers to the Industry
45:04 Final Thoughts & Closing
Resources:
Subscribe: https://www.youtube.com/@elevatorcareers/
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