In this episode, I interviewed Mike Balsamo, Senior Vice President with VDA in New York City. Mike started his career with PS Marcato working summers as a helper and he credits his early time in the trade to being foundational to the work he does does today. Mike says responsiveness to customers is critical because that is how you build trust. Mike is also a champion of continuing education, knowing education is the key to opportunity.
Chapters:
00:00 Introduction
01:18 Meet Mike Balsamo – Senior VP at VDA
01:43 How Mike Got Started in the Elevator Industry
05:39 Learning the Elevator Business
06:12 Passing Knowledge to the Next Generation
11:07 Challenges of Starting a Career in Elevator Sales
12:03 Why Responsiveness Builds Client Trust
13:55 How Elevator Maintenance Contracts Work
16:04 How Mike Learned the Elevator Trade Early On
17:00 Advice for Helpers and Apprentices
19:08 Mentors Who Shaped Mike’s Career
24:06 His Role at VDA Today
25:00 Why Client Relationships Matter More Than Sales
26:01 The Most Critical Skill in Elevator Consulting
30:35 Advice for Young People Entering the Industry
34:17 Final Thoughts
Resources:
Subscribe: https://www.youtube.com/@elevatorcareers/
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