In this episode of Paradigm Playbook, hosts Dave and Steve address the challenges of finding and retaining quality staff for small sports businesses. They suggest attracting and training coaches for beginner levels, breaking down each skill into simple steps, and teaching them. They emphasize that pay scale is a crucial variable cost that controls top-line revenue and should not be a limiting factor. They suggest that hiring parents and teachers over experienced athletes can be a successful coaching strategy, as it is more profitable to have a better coach for lower levels and train them accordingly. They also stress the importance of investing in staff training and retention, creating a positive company culture, and engaging employees and coaches in different segments of the business.
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