Client retention is everything.
There is no point in signing clients if you struggle to keep them.
One of the most important aspects of client retention is having a world class support system.
Many agencies believe that retention is solely centred around delivering great results.
Whilst this is somewhat true, it isn’t the only thing that plays a part.
Having a solid support system goes an extremely long way, to the point where even if you aren’t delivering the desired results, a world class support system can keep clients for longer that you’d expect.
So it’s important to shift your perspective from delivering great results in order to retain clients, to delivering a great SERVICE.
This not only includes delivering excellent results but a great client experience as well.
In this podcast, I’m going to be going over the exact support system that I used for over 350+ clients, which allowed me to deliver an incredible client experience.
I hope you find it helpful. If you do, consider subscribing :)
P.S. Here is a link to the doc: https://drive.google.com/file/d/1KCj0mOX96yqOW6zIOnYuCVom-pTSEeLT/view?usp=share_link
Thanks,
Charlie
