Leadership Matters: Resolution vs. Conflict

Description

Transformation Tip: “The aim of argument and discussion, should not be victory, but progress.” – Joseph Joubert

Concept(s)

We all face times of conflict
Although crises can be seen as catastrophic, they also provide opportunities for growth
Recognize that conflict may appear even on a healthy team
Working through conflict successfully will strengthen your leadership and team
Beware of being conflict-averse

Practical

Confrontation works best if you have developed your CONNECTION skills.
Avoid viewing conflict as dangerous, as this results in a defensive approach which often escalates the situation
Be quick to confront, without being reactive. Seek to avoid conflict through clear and timely communication
Strike 3 process (Mistake - Warning - Act)

A Framework for Healthy Confrontation:

1) Go in peace

2) Speak value to the individual

3) Seek clarity and context

4) Explain your perspective

5) Take responsibility

6) Seek an agreeable solution

Transformation Application: Are there any conflicts that you have been avoiding?

Set an appointment to have that conversation. Use the 6 steps (or 3 strikes)

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