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We are with Danny Grant on managing vendor expectations and creating a professional vendor communication program.
• implement a blended communication strategy with letters, emails, SMS, video, and calendar reminders
• understand the vendor timeline to anticipate reactions and manage expectations week by week
• use structured assets like thank-you letters, agendas, templated messages, reporting, and contract management for consistency
• establish proactive touchpoints throughout the sale, from pre-warnings to measurement tips, to enhance the vendor experience
• design systems for predictable surprises that build trust, reduce friction, and guide vendors confidently from listing to settlement
A practical guide to systematically managing vendors, improving communication, and creating a standout experience that builds trust and drives results.
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