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Chris and Ian are joined by Dr Ben Waber, co-founder and president of behavioural analytics firm Humanyze, and visiting scientist at (and alumni of) MIT Media Lab. The discussion explores how Humanyze combine wearable sensor analytics and organisational systems data to unlock performance improvements, and focuses on a specific research paper Ben co-authored in 2010 with Daniel Olguin, Taemie Kim, and Professor Alex ‘Sandy’ Pentland, called ‘Productivty through coffee breaks: changing social networks by changing break structure’
The episode demonstrates how new data collection and analytical approaches are at the frontier of better organisational decision making. Treating coffee breaks, hybrid working and other socio-technical workplace elements as management tools, coupled with an appetite to test, learn and change, can unlock dramatic organisational performance improvements.
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Transcript:
Before we go back to the episode, a quick word about Audium. When people think about workplace feedback, they tend to think about surveys, but some of the richest workplace insight is often hiding in places organizations rarely look. Take FM helpdesk tickets. Every day, employees leave thousands of comments about buildings, technology, catering, cleaning, temperature, meeting rooms, and dozens of other workplace issues. Individually, they're just tickets
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Workplace Geeks is brought to you by Audiem ⚡️
Helping organisations make better workplace decisions through AI-powered insight and employee feedback.
Supported by 2468 Group ☕️
🎧 Dialogue editing by David Crackles
