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After a humble apology and a dig into the #WorkplaceGeeks mailbag, Chris and Ian are joined by Susan Halford, Professor of Sociology at the University of Bristol, to talk about a very special study indeed. Back in 2005, as Susan published research findings from her case study at ‘Insurance Co’, she used ‘hybrid’ to describe working between home, office and other workspaces. Yes, that’s right. Hybrid. In 2005. Dial yer brains up to eleven ready for this intellectual listen. The findings are every bit as relevant to work and workplace right now, as the name.
Thinking about hybrid working only in terms of different spaces risks oversimplifying the impact of hybrid on people, work and organizations. Hybrid workspaces have ‘relationality’: the different options affect the way work gets done, how people socialize, and how work gets organized and managed. Today, we need to get past opinions and headlines, and gather more empirical evidence to help us understand not just what is going on, but why.
Timings
[00:47] Welcome to Workplace Geeks
[01:47] #WorkplaceGeeks mailbag
[03:47] Introducing Susan Halford and her research
[05:32] *Interview listening guidance and suggestions*
[07:51] Interview starts
[08:50] Sociology, work and workplace
[13:42] The hybrid 2005 research
[32:02] Relevance of findings to hybrid working today
[43:22] BDFI ‘Neutral Lab’
[51:19] The PinderPonder™
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Transcript:
Before we go back to the episode, a quick word about Audium. When people think about workplace feedback, they tend to think about surveys, but some of the richest workplace insight is often hiding in places organizations rarely look. Take FM helpdesk tickets. Every day, employees leave thousands of comments about buildings, technology, catering, cleaning, temperature, meeting rooms, and dozens of other workplace issues. Individually, they're just tickets
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🎧 Dialogue editing by David Crackles
