From his front desk view, Professor Jones challenges interns to cultivate a curious mindset on the job—especially when it comes to hotel technology. From poking around the property management system to exploring CRM tools and revenue data, this episode outlines six essential tech areas to explore during your internship. Regardless of your role, developing tech curiosity will help you think like a manager—and grow into one.
Key Takeaways:
- Get curious with the PMS – Learn how the property management system tracks room assignments, forecasts occupancy, and supports guest preferences. Don’t just do your job—understand the system behind it.
- Explore customer relationship and marketing tools – See how hotels tailor guest experiences and marketing campaigns using platforms like Revinate, and how CRM insights inform guest loyalty.
- Pay attention to revenue management – Watch for trends in ADR and booking pace reports, and learn how strategic pricing decisions are made. Track rates, make comparisons, and ask questions.
- Understand internal communication systems – Tools like Medallia or staff SMS systems may run behind the scenes, but they're critical for operations. Learn who sees what—and how to keep information flowing.
