Scaling an agency comes with growing complexity: more clients, bigger teams, higher stakes. And with growth comes risk. If a single misstep could cost you clients, revenue, or even your reputation, how do you protect what you’ve built while continuing to scale with confidence?
In this episode, I sit down with Kieffer Rittenhouse, a 30-year commercial insurance broker and partner at Integrated Insurance Solutions, who specializes in protecting small to mid-sized businesses through smart agency risk management. Kieffer shares how he’s built decades-long client relationships by being an advocate, not just a vendor, and how applying the “Platinum Rule” can transform the way you serve and retain your clients.
We also explore real-world lessons around navigating team burnout, leveraging AI for smarter decisions, and putting systems in place that prevent costly setbacks. If you’re scaling to or beyond 7-figures, this conversation will help you rethink how you protect your agency’s growth while staying focused on what matters most: your clients and your people.
Books Mentioned
To learn more from Kieffer Rittenhouse or connect with him directly, you can reach him at krittenhouse@integrated-usa.com or on his cell. His commitment to client advocacy and smarter risk management makes him a trusted advisor for entrepreneurs scaling with confidence.
Join Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence.
Connect with Dr. William Attaway:
