Empathy isn’t fluff; it’s a force multiplier. We sit down with leadership expert Sue Ryan to unpack how empathy, practiced with intention and without judgment, can transform morale, sharpen decisions, and repair trust—especially when the stakes are high.
Sue explains why you don’t need the same backstory to meet the same emotion, and how a leader’s job is to honor what people feel while still moving work forward. We get tactical: the five-to-fifteen second pause that diffuses tension, an exercise to expose and rewrite judgment, and concrete ways to practice active listening in a world of dings and pings.
If you lead a team, manage clients, or want to communicate with more clarity and humanity, this conversation is a practical playbook. Learn how to model empathy, encourage it among peers, teach simple micro-skills, and recognize it publicly so it becomes part of the culture.
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