Description

Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.

Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:

• Consumer complaint trends in 2023 and factors that led to the record volume
• Leveraging consumer complaint data for internal compliance processes
• Recent enforcement action numbers and the impact they have for the CFPB
• How CCOs can navigate new challenges in 2024

Show Notes:

• Expert Insights: The CFPB’s Impact in 2023 and Beyond: https://bit.ly/4aE8OUZ
• 2023 Complaint Risk Signal Report: https://bit.ly/3tFDCDY
• 2H 2023 Marketing Compliance and Enforcement Actions Quarterly Review: https://bit.ly/3H7Wfni
• Connect with John: https://www.linkedin.com/in/johnzanzarella/
• Connect with Gary: https://www.linkedin.com/in/gary-stein-7b7337/
• Connect with Melissa: https://www.linkedin.com/in/melissa-baal-guidorizzi-047263a/
• Connect with me, your new COMPLY Podcast host, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.