For Small Companies – it’s about the Art of Doing the Little Things Spectacularly
Ah, customer service—that mystical art of making people feel valued, appreciated, and maybe just a little bit more human after interacting with your business. Big companies often promise the moon but somehow only manage to deliver a handful of moon dust (or, let’s face it, a customer service bot named “Luna” that sends you in circles). This leaves a golden opportunity for small businesses to shine like the superstars they are by providing simple, spectacular customer service that doesn’t break the bank.
In this podcast, I’m going to give you 12 very effective (and cheap) ways to make your customers love you:
1. Answer the Phone....
