In this episode of NRG Insights, Marcus is joined by Jaz Dhaliwal, Consultant Solicitor at Taylor Rose, to talk about how client expectations in conveyancing are changing and what good service really looks like today.
With over a decade in residential property, Jaz shares how moving from a traditional model into consultancy has allowed her to offer a more flexible, client-focused approach. From out-of-hours communication to more personal support throughout the transaction, she explains why the standard clients expect is higher than ever.
The conversation also tackles some of the common frustrations around conveyancing, including where delays really come from and why better communication between solicitors, brokers and clients makes a significant difference to outcomes.
Marcus and Jaz also discuss the role of social media in building trust, the importance of being accessible and transparent, and why collaboration across the property process is essential as transactions become more complex.
A practical episode for brokers, property professionals and anyone involved in residential transactions who wants a clearer view of what clients now expect from their solicitor.
What you’ll hear in this episode:
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