In this episode of The Conscious Salon, we’re diving deep into one of the most important - and often overlooked - areas of salon success: team productivity during downtime. We’ve all been there - appointments shift, cancellations pop up, and before you know it, there’s an unexpected gap in the day. Instead of letting those moments drag you into a low-energy spiral, we’re here to flip the narrative and show you how to transform downtime into opportunity.
We share what we’ve learned from years in the industry (and from a few of our own doom spirals), and how we now lead our team at Ahead with a completely different mindset - one rooted in intention, empowerment and ownership.
This is the episode every salon or clinic owner needs to hear.
In this episode, we unpack:
Action Steps You Can Take Today:
1. Create a P.U.D.O.T. List
Start by building a Productive Use of Downtime (P.U.D.O.T.) list. This can include tasks like:
2. Reframe the Moment
When a cancellation happens, pause and ask:
3. Role Play Regularly
Yes, they feel awkward at first - but role plays are one of the fastest and most effective ways to improve communication, confidence and client experience.
4. Encourage Peer Learning
Let team members observe one another, give feedback and build each other up. It creates a culture of growth and reduces stagnation.
5. Keep the Vibe High
Downtime doesn’t have to be low vibe. Get creative. Collaborate. Learn together. Make it fun and energising.
Key Takeaways:
To follow our journey:
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@the_conscious_salon
