When you’re struggling with depression, suicidal thoughts, or overwhelming emotions, picking up the phone to call a suicide prevention hotline can feel intimidating. But knowing what to expect can make it easier to take that first step.
In this episode, journalist Corinne Purtill shares her powerful personal story of calling a crisis line at one of the darkest points in her life. She opens up about the fear, shame, and misconceptions she carried into the call — and how the trained listener on the other end helped her find connection and hope.
We explore the reality of what happens when you dial 988, the national Suicide & Crisis Lifeline: how the call works, who answers, and why you don’t need to be suicidal to reach out. This conversation is a reminder that crisis lines save lives, and that help is always available, 24/7.
Primary Topics Covered:
Timestamps:
00:00 – Introduction: Why 988 matters
01:00 – The purpose of the Suicide & Crisis Lifeline
02:06 – Corinne’s story: never expecting to call
03:34 – How depression silences us
04:35 – Privacy vs. shame: the myths about hotlines
06:05 – Hiding depression behind a smile
06:54 – The role of shame in suicidal thoughts
08:08 – Depression’s biggest lie
09:09 – Corinne makes a plan to end her life
09:43 – The moment she called the hotline
10:30 – What to say when you reach out
10:57 – Why the right words matter
11:24 – What happens if you’re on hold when calling 988
12:46 – Recovery through therapy and medication
13:38 – Warning signs to watch for before “code red”
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