Description

Michelle shares some key lessons from 15 years of working in change:

1. You Cannot Out-Strategise Human Emotions
2. Every Person Responds to Change Differently
3. You Must Lean In, Listen, and Empathise to Understand
4. Your Change Plan Must Address the Human Side
5. You Must Meet Organisations Where They Are
6. Change Projects Always Have Challenges—That's Normal
7. Change Is a Journey, Not an Event