What if the biggest block to your team’s performance isn’t strategy, but unspoken tension? We sit down with hospitality business coach Christine Smith to unpack how emotional intelligence, honest conversation, and patient self-trust can transform culture and results. Christine works with owners and small teams to clear friction, create safe spaces, and align people around goals without forcing anyone to hide behind a role.
We trace the arc from intuition to execution: how to listen to your body, separate your values from other people’s expectations, and practice discernment until it becomes a reliable tool. Christine challenges common myths—like “you need tons of money to start” or “the owner must be rich”—and shows how resourcefulness, tiny tests, and community support can move a business faster than a big budget. Her insights land especially well for restaurants, hotels, and venues where service quality lives or dies on team dynamics.
Christine also walks through the B EPIC framework: bring the energy you truly have and own it; pursue education as a lifelong habit; plan with intention and pivot without shame; find inspiration rooted in your values; and commit to what’s bigger than you while staying flexible on timing. We talk identity, boundaries, and the courage to be seen—why visibility matters for opportunities, hiring, and trust. If you’re looking to simplify your roadmap, reduce team friction, and grow with integrity, this conversation offers practical steps and a mindset reset.
Enjoy the episode, then share it with a fellow owner who needs a nudge toward clarity. If the ideas resonate, follow the show, leave a review, and tell us: what truth are you holding back in your business?
Thanks for Listening. You may contact me or our team at https://billgilliland.biz/
All the best!
Bill
Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/
All the best!
Bill
