For any small business owner, the ability to build meaningful trust with a team is often the difference between a high-performing culture and constant turnover. This episode of Kaizen Time explores the art of active listening and the transformative power of asking "high gain" questions to move beyond surface-level interactions and build a "goodwill reserve" with employees. We discuss practical communication techniques, such as the intentional pause and the courage to ask deep, relevant questions about career progression and long-term exit strategies. While many owners focus solely on accounting services and technical data, true leadership requires the emotional intelligence to engage with the "why" behind every task. Learn how to strengthen your leadership, improve employee retention, and provide the kind of cultural stability that serves as the best financial advice for long-term growth.
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🎙️ Kaizen Time is part of the Blood, Sweat & Business podcast series by Kaizen CPAs + Advisors. We help small business owners make smarter financial decisions—without the fluff.
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