How can collection agencies stay current on compliance changes without breaking their workflow or budget?
In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization.
Together, they discuss how the ACA State Guide saves time, prevents costly mistakes, and serves as a daily reference point for compliance, sales, and training teams. Pam also shares how the tool helps agencies evaluate new markets, prepare for audits, and maintain a proactive compliance culture in a constantly changing environment.
If your agency is looking for practical ways to improve debt collection compliance management and streamline regulatory monitoring, this episode is packed with real-world insights you can apply today.
Podcast Website:
https://receivablespodcast.com/videos/aca-state-guide-compliance-kirchner
Guest Website:
https://bcafs.com/
Guest LinkedIn:
https://www.linkedin.com/in/pam-kirchner-78b8728/
ACA State Guide,
Compliance Resource for Collection Agencies,
Staying Current on Compliance Changes,
Monitoring State Regulatory Updates,
ACA Tools for Staying Compliant,
Debt Collection Compliance Management,
BCA Financial Services,
Receivables Podcast,
Adam Parks,
Compliance Leadership,
Multi State Compliance,
ACA International,
Receivables Management Best Practices.
#ACAStateGuide #PamKirchner #DebtCollectionComplianceManagement
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