EP 109: The Customer Experience

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We're back! 🤗⁠ ⁠

Listen to today's podcast about why the customer experience matters...🥰 It's one of the most important things to remember.

Show up with intention. Always give your best to your guest. ⁠ ⁠ Focus all your attention on the person in your chair.⁠ ⁠

When servicing clients: ⁠ ⁠

Don’t answer any phone calls. ⁠
Don’t let your cell phone ring. ⁠
Don’t talk to other stylists. ⁠
Don’t gossip or pay attention to other guests. ⁠
Don’t tell clients your problems; listen to theirs. ⁠ ⁠ We should listen twice as much as we talk.

Physically get down on their level, so you are eye-to-eye during the consultation. This will help you focus and listen. ⁠ ⁠ Make a habit of conscious listening. Your guests will feel special and want to spend time with you again. ⁠ ⁠ Pretend that clients have a sign that says “Make Me Feel Important” hung around them. 🤗❤️⁠ ⁠

Thank you for listening! ➡️ Don't forget to subscribe and leave a review...we'd love to hear your feedback. We're also over on YouTube- if you'd like to learn more. ⁠

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