EP 117: The Real Customer Experience
This episode is a little different. I’ve invited my twin sister Dana to join us to give us ‘real’ feedback by a real salon client. Dana Bush is a business professional that goes to the salon every four weeks, consistently. She’s not super demanding, however she does expect some basic customer service. She shares all the good and all the bad experiences she has received over the years, by trying to find new salons whenever she moved to a new location.
We talk about prebooking, salon cleanliness, basic customer service, and most importantly, what she would describe as the “perfect” client experience.
Her valuable feedback can help us all learn what to do better behind the chair.
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