Sometimes the smallest experiences reveal the biggest workplace truths. In this episode, Ryan shares how a quick stop to fill his tires turned into a masterclass on disengagement. When the air machine started letting air out instead of putting it in—and the station’s “warning” sign barely warned anyone—it became clear: quality suffers when employees stop caring.
Ryan unpacks how poor service, unclear communication, and lack of ownership are all warning lights of disengagement, not just in gas stations but in every business. Through relatable stories and sharp insights, you’ll see how employee engagement—or the lack of it—shows up everywhere, from customer experiences to company reputation.
Listen in to learn:
For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/
Get the book! "A Passion for Monday"
