In this episode of This Clinical Life, we welcome Dr. Laura Cooley, Editor-in-Chief of the Journal of Patient Experience, an academic, open-access, peer-reviewed publication dedicated to transforming health and care experiences.
Dr. Cooley joins us to discuss what patient experience really means beyond metrics and satisfaction scores, how communication drives outcomes, and how clinicians and leaders can bring research into everyday clinical practice. She also shares practical ways to elevate human connection at scale, ensuring that every patient interaction reflects both empathy and evidence-based care.
Practicing Excellence is a human development company. We help coach and develop the healthcare workforce to make a meaningful impact by building proven skills in patient connection, team collaboration, and leadership effectiveness.
Learn more about our approach to empowering health systems, care teams, and individuals at PracticingExcellence.com.
Follow us on LinkedIn.
Watch episodes on on YouTube.
Please subscribe to and rate This Clinical Life on Apple Podcasts or wherever you download podcasts.
