I can not think of a better guest to kick off the Authentic Energy Culture Series. Delise Simmons’ full-time job is to help organizations improve their cultures.
Delise started her work in organizational culture when she helped found the Southwest Airlines’ Leadership University, where she developed and delivered leadership training to more than 1,000 leaders every year, during the time when Southwest Airlines was rated as one of the Top Ten Companies to work for in America.
Today, Delise is the Chief Culture Officer at The Culture Think Tank, a research and consulting firm that designs the programs and tools that executives and senior leaders need to move the needle on culture and monitor performance.
If you want to have further conversations with Delise you can reach her at dsimmons@theculturethinktank.com.
Here are just a few of the takeaways from the show.
1. Even if you have one person in your organization, you can still have a culture of One.
2. A collection of the behaviors of the people within a team group or organization. What you can see are the behaviors or the results of the behaviors. Everything from the way an organization is decorated, to the way employees behave within their environment. The way we’re greeted, brought in, the way the employees are treated.
3. Culture Points: Where the organization intersects with the employee or the customer. A point for us to improve and enhance the culture through behaviors.
4. You can’t “build a culture” A culture exists whether you’ve done something to work on it or not.
5. Culture ThinkTank can provide you with a culture snapshot which gives you a well-being score, an anxiety rating, and an action plan.
6. What are the behaviors right now that are working to enhance or detract from performance for our employees and our customers? Leadership should amplify the behaviors they want to see more of. Communicate, reward, recognize, etc. then the culture will coalesce around the behaviors.
7. The best place to anchor your behaviors is through your organizational values.
8. The stronger we can coalesce around who we are, what we’re about, what we believe in, and how those behaviors manifest, the more we attract customers and employees for life, and we become more profitable.
9. The culture is not the leadership’s resp
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With 25+ years of leadership experience, spanning multiple roles across corporations and non-profits, I have gained a wealth of experience in understanding what makes organizations successful.
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