Description

Orchestration is a complex process that involves multiple steps to successfully deploy and update software features for customers. It requires communication with customers, training them appropriately, automating deployment and production processes, and continuously monitoring the progress of the project. 

By focusing on exceptions and updating automation processes periodically, one can ensure that users can use a feature and get value from it. If help is needed with orchestration, experts are available who can provide guidance. 

I recently had a conversation with Chris Kraus about orchestration, the customer success aspect, and how to deal with exceptions. Chris gave us great insight on how to manage the complexity of orchestration so that the customer can use a feature and get value from it. 

He suggested that we focus on exceptions and updating automation processes periodically, to ensure success. He also reminded us that orchestration is an ongoing process and it should be monitored continuously to get the desired results. 

Key Points:

• Orchestration is the process of managing and coordinating all the steps needed to get an update or feature into a customer's hands 
• It involves communicating with customers and managing training, as well as automating deployment and production.
• The ultimate goal of orchestration is to ensure that users can use a feature and get value from it. 
• When orchestrating, it is important to focus on exceptions and update automation processes over time as needed.
• It is also key to periodically check up on the progress of the process and take any necessary steps to expedite things that may have gone wrong.
• For help with orchestration, reach out to experts who can provide guidance. 

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