Description

This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, Horst Schulze, the legendary co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts, shares his wisdom about excellence in hospitality, leadership, and life.

Listeners will learn:

• The importance of starting with intent, vision, and purpose (01:03)
• How actions follow intent and the consequences of being purposeless (01:24)
• The necessity for leaders to question if their intent is of value for all concerned (02:39)
• The process of creating a compelling vision that people want to join (03:14)
• The role of dreaming in defining excellence and ultimate aspirations (04:38)
• How personal decisions and actions define oneself (05:41)

Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands