Description

In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case for why the hospitality industry is splitting into two distinct businesses, and why only one of them can justify calling itself a hotel. He explains the "concierge mindset" as a philosophy that should run through every role, why emotional engagement is the only thing that justifies a premium ADR, and why teams that don't feel welcomed at the door will never make guests feel welcomed either.

Watch our full conversation here on YouTube

More in with Burak:

• What It Takes to Earn the Golden Keys - Burak Ipekci
• Hire For The Spark - Burak Ipekci
• Energy Fit - Burak Ipekci

More podcasts with Burak:

• Mauricio Schuler: Concierge - The Beating Heart of Hotels
• Travel Trends Podcast: Special Hospitality Series: Inside Les Clefs d'Or with Burak Ipekci & Future Trends in Luxury Travel

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands