Today Tom Luersen, President of CoralTree Hospitality, shares the principles behind what he calls "The Innkeeper Mindset."
Tom's back-to-the-basics approach emphasizes personalized service and thoughtful, impactful gestures, fostering deeper connections between hotels and their guests.
This is not just about being welcoming; it's about understanding your guests, breaking down invisible barriers and fully immersing yourself in service. After all, isn't hospitality all about making people feel special and cared for?
Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today.
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
