They say first impressions are everything, but what about the final impression before a guest walks out the door? Yianni, Noelle, and Liz discuss different approaches to greeting and saying goodbye to customers, which they think is more impactful on the guest experience, and questions, including:
- Is it too laid-back to use slang such as “ya’ll” at work?
- Is a greeting like “you guys” too gendered when addressing customers?
- If a couple on a date is in a bad mood, is it more important to cheer up the husband or wife?
- When serving a mixed group of men and women, do you pick sides and join them in poking fun at the other?
- Does your personality shift at all when you’re working a restaurant shift?
- Was there really a restaurant called Pizzabilities?
