While many people may get the impression that Yianni only takes his own advice, it turns out that he has some guiding principles that have gained widespread credibility. From providing new hires with the tools they need to do their jobs well to looking at what everyone else is doing and doing the exact opposite, this episode dives into questions like:
- What do you do when the knowledge you provide isn’t deemed “important” enough to retain by your employee?
- What is the difference between a career and a job?
- Do you agree that 90% of restaurant workers consider it their job and not their career?
- How does new employee training vary in corporate restaurants compared to independent restaurants?
- Should it be the employee’s responsibility to get their uniform, particularly in high turnover roles?
- Do you know the Peter Principle? What about the Pareto Principle?
- How do you weed out the hyenas and cultivate a pride of lions?
