There are so many options for modernizing your payment system - how do you possibly choose what's right for you and your customers? How do you ensure customer retention through the transition? In this episode, Dave & Carla share the options, their plans for incentives and a successful transition, as well as real-world results from their stores.
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Timestamps
00:00 Episode 114 Intro – Modernized Payment Systems
00:58 Spotlight: Laundromat Millionaire Calendar of Events
02:20 Is it Time to Modernize Your Payment System?
05:22 Reasons to Transition Away from Coins
09:13 Intro – the Different Payment Options that Exist
10:19 Loyalty Card Systems
11:35 Pay by App
12:59 Phone Pay
13:26 Pay with Credit or Debit Cards
20:07 Our Transition Through Payment Systems – Quarters to Dollars First
23:00 Going to a Hybrid System
27:56 Costs & Benefits of Going to a Hybrid Payment System
31:44 Successfully Transitioning to Coinless
34:50 Avoiding the term “Coinless”
38:12 Staffing for the Transition
43:15 The Impact on Sales
45:18 Customer Feedback
46:22 The Benefits of Loyalty Cards – The Float & Promotions
49:22 Replacement Card Solutions
50:53 Next Steps in Our Transition & Final Thoughts
