Modernizing your payment system definitely improves customer experience, but could it also be improving your bottom line?? Steve Marcionetti, President and Founder of CCI (Card Concepts Inc), shares insights on payment system options, the strategies behind implementation, and the ROI you can expect.
Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com , Alliance Laundry Systems: https://go.speedqueencommercial.com/LM-SQ-Podcast113-February26 & LaundroBoost: https://laundroboostmarketing.com
Our Guest: Steve Marcionetti’s socials: http://www.linkedin.com/in/stevemarcionetti , https://www.facebook.com/marcionetti , https://www.instagram.com/ccisteve/ , https://www.tiktok.com/@ccisteve , https://www.youtube.com/@cardconceptsinc8471
Card Concepts Inc: https://www.laundrycard.com/
Laundry Concepts Distribution: https://www.laundryconcepts.com/
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Timestamps
00:00 Episode 115 Intro – Steve Marcionetti
01:24 Spotlight: Next Laundromat Millionaire Workshop
02:45 Introduction to Steve Marcionetti and His Background
07:07 Early Laundromat Card Systems
08:42 The Launch of CCI and Its Impact on the Industry
11:50 “Card Systems” – Loyalty vs Credit/Debit
14:13 The Laundry Card System – Loyalty Cards
16:05 The Financial Benefits of Loyalty Cards – The Float
21:59 Innovative Marketing Strategies with Loyalty Cards
29:37 CCI's Other Options: Laundry Card vs FASCard vs Flex RF
35:53 Payment though Mobile App
38:10 Ongoing Fees
39:00 Laundry Card for Multi-Store Owners
40:07 Data Ownership and On-Premise Solutions
42:52 Industry Shift Back to Loyalty Cards
44:58 Ownership of the Float and the Loyalty
46:16 Product Lifespan and Updates
53:04 Transitioning to Cashless: Strategies for Success
58:15 Family Dynamics in Business
1:02:09 Future of the Laundry Industry – Acquisitions & Consolidations?
01:06:18 Innovations Coming in CCI's Payment Systems
01:07:56 Compatibility & Integrations with Other Software
01:11:24 Contact Info & Final Thoughts
