Description

The AI Tipping Point – How to Use AI in Sales Without Losing the Human Touch

In this thought-provoking episode of Smart Business Growth, Nicky dives deep into one of the most critical conversations leaders and sales professionals need to have right now — the role of AI in modern sales.

After an unexpectedly delightful interaction with an AI receptionist named Sadie, Nicky explores what that experience reveals about how AI is being used — and misused — in the sales process.

This episode tackles:

• The two dangerous camps businesses fall into: avoidance or overuse
• What HubSpot’s latest data reveals about how sales teams are using AI (and where they’re falling short)
• Why trust is the true currency in sales — and how over-automating could be costing you more than time
• Practical ways to integrate AI tools like ChatGPT, Gong, and HubSpot without losing your voice or connection
• The critical difference between AI as a tool vs AI as a crutch

Nicky shares a grounded, leadership-first perspective on how to find the middle ground — where speed meets strategy, and where human judgement turns AI into an asset.

A must-listen for any business owner, sales leader or team navigating this fast-evolving space.

Learn more about Nicky at nickymiklos.com

Grab The Growth Code™ here!

Get your a copy of Healthy Hustle: The New Blueprint to Thrive in Business & Life at www.healthyhustle.com.au

Connect: LinkedIn | Instagram

Contact: 0403 191 404 | hello@nickymiklos.com

Music by Jules Miklos-Woodley